Refund policy

Right of Withdrawal

RETURN, REFUND, WARRANTY POLICY
We are committed to providing all our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your order, please contact us immediately so that we can find a solution for you.

Returns
We accept returns for items that are faulty or damaged upon delivery. If you receive a faulty or damaged item, please contact us within 48 hours of receipt to arrange for a replacement or refund.

We cannot accept returns for personalized items unless they are faulty or damaged. If you have ordered a personalized item and an issue arises, please contact us within 30 days of receipt to discuss replacement or refund options.

Please send an email to customer service before making a return. Returns without customer service approval will be rejected: support@theunishop.co.uk

Refunds
We offer refunds for defective or damaged items as well as for personalized items that are defective or damaged. If you have received a defective or damaged item, please contact us within 30 days of receipt for a replacement or refund.

For all refund requests, please contact us via email: support@theunishop.co.uk

Warranty
We offer a 100% satisfaction guarantee for all our products. If for any reason you are not satisfied with your order, please contact us within 30 days of receipt to arrange for a replacement or refund.

The warranty does not cover damage caused by improper use or neglect of the item. If you have an issue with your item due to misuse or neglect, please contact us to discuss replacement or repair options.

We reserve the right to reject return, refund, or warranty claims if we believe they are abusive or fraudulent.

We hope you are satisfied with your order, and we are here for you if you have any questions or issues.